Using the Internet & Social Media

Using the Internet & Social Media

1. Guidance and toolkits on using the Internet & Social Media

How to have a free online presence for small community groups

Published by Southampton City Council

Nowadays almost every organisation either has or wants a presence on the internet and luckily this doesn’t mean you have to pay large sums of money for a web designer; in fact many organisations now have their place on the web without it costing them a penny.

This short guide has been produced for use by community groups who want to have a free online presence. It covers a range of options including free community website providers and social media alternatives including Facebook and Tumblr.

You can download a copy here: How To Have A Free Online Presence 2013.pdf

Tips on Social Media

Produced by Social Enterprise UK

This is an introductory level tip sheet on using social media to raise awareness for your organisation and its work.

You can download a copy here: Tip Sheet-Social Media.pdf

How to manage Social Media

Produced by KnowHow NonProfit – part of NCVO

This beginner’s guide will help you think about how you can manage Social Media effectively. It covers topics such as: Who will I talk to? Who’s interested? How do I find them? Making what you say interesting. Who should I follow – and not follow on Twitter? Promoting what you do. Linking social media to your website, newsletters etc.

The ‘no time’ guide to social media

Produced by KnowHow NonProfit – part of NCVO

This short guide is intended to help you think about what you’re trying to achieve and avoiding the potential ‘mission creep’ that will have you running around trying to do too much in the time you’ve got available.

Social media guide

Produced by DHA Communications

An introductory level guide covering topics such as: which social media sites to use for which activities, and the different reasons for running a campaign (e.g. to raise funds, recruiting, building communities, influencing, or positioning your organisation).

About that First Tweet: A practical guide to Social Media for Charities & Social Enterprises

Published by Unity Trust and Social Misfits Media

This guide is aimed at helping groups and organisations to use social media efficiently and effectively. It contains interviews with social media experts giving their top tips on how to best engage with the platforms they provide; real-life examples from large and small organisations on how they used social media to achieve an offline goal; a checklist of reminders; and a list of resources for further reading on how to get the most out of Facebook, Twitter, Linked etc.

You can download a copy here: About that First Tweet.pdf

Doing Information Technology Differently: Enabling everyone to use computers and information technology

Published by RADAR/Disability Rights UK


This is a very basic introduction to IT containing practical tools, ideas and suggestions that other people have used to enable them to use IT to do what they want.

You can download a copy here: Doing IT Differently 2009.pdf

2. Other sources of advice and information on using the Internet & Social Media

cheekymunkey IT Support

cheekymunkey IT Support provide small charities who lack advanced resources with a guide to help them overcome their everyday IT problems.

Grow Your Charity Online

Google, the Media Trust and Charity Technology Trust have launched ‘Grow Your Charity Online’ to help small charities to increase their reach, fundraising and engagement. This will provide tools, specialised training and workshops and an online learning hub. For more information there is a Guardian article at

or go direct to the website:

NCVO training on developing an online presence

The National Council of Voluntary Organisations runs various on-line training courses including one on developing an on-line presence. It is aimed specifically at the voluntary sector.

AbilityNet Factsheets

AbilityNet’s Factsheets give detailed information on a wide range of assistive technology, services and related organisations. These include guides on computers and software.

They also offer free access to My Computer My Way, which leads you on-screen through the options available on your own computer.

They can also give individual advice.

Free helpline 0800 269 545

Email [email protected]