Personalisation and Co-Production

Personalisation and Co-production for ULOs and community groups

Personalisation is all about giving people much more choice and control over their lives and people who use services determining their own needs and planning their own support through Direct Payments or Personal Budgets. Personalisation also involves ensuring that everyone has access to the right information, advice and advocacy to make informed decisions about the support they need.

Co-production is defined as an equal partnership that involves Disabled People, Older People, carers and other groups of service users at every stage in the planning, design and monitoring of policy and services. Co-production is relevant to all areas of public services, not just social care and health.

1. Introductory level guides on Personalisation and Co-production

Personalisation briefing: Implications for user-led organisations (ULOs)

Published by the Social Care Institute for Excellence

This short guide explains how user led services can play a leading role in personalisation by, for example, helping people manage and use Direct Payments and Personal Budgets. It includes examples of ULOs who are working with local authorities and developing personalisation support services.

Personalisation – don’t just do it – co-produce it and live it!

Published by the National Development Team for Inclusion

This short guide is aimed at Older People’s organisations, but will be just as useful to other ULOs and Community Groups. It explains how to put co-production into practice by working with local authorities and others to influence priorities and develop services. The guide summarises the key messages from a co-production team who worked together to identify what co-production means, what it involves, and what it looks and feels like when it really happens at a local level. The group identified seven key principles, which are described in this booklet. It also contains stories describing how individuals and communities have worked in partnership with public services to co-produce services.

Co-production in social care: What it is and how to do it

Published by the Social Care Institute for Excellence

This guide is about how to do co-production in social care. The guide was co-produced with a Project Advisory Group, which included people who use services. The guide is organized into two sections:

What is co-production? This section looks at what co-production is and the principles on which co-productive approaches to working with people who use services and carers should be based. It also outlines the policy context and describes key issues associated with co-production.

How to do co-production. This section gives guidance on how to put coproduction approaches in organisations and projects into action. It gives clear recommendations on the key changes that organisations need to make to develop co-production approaches.

The guide also includes examples that show current practice on co-production in 10 projects/organisations.

Think Local Act Personal (TLAP)

There are a number of case studies and other resources on co-production on the TLAP website:

Making it Real

The Making it Real website has a collection of resource material including guidance on personalisation for different user groups and a series of action planning templates:

There is also a collection of case studies illustrating how different organisations are putting personalisation and co-production into practice:


2. More advanced guides on Personalisation and Co-production

Personalisation: a rough guide

Published by the Social Care Institute for Excellence


This guide covers personalisation in more detail. It explores the principles of personalisation and explains what the main policy and practice implications are for social care and health. It explains what personalisation is, where the idea came from and the relevance of personalisation to transformation of adult social care and the wider public service reform agenda. It also examines what personalisation means for different social care stakeholders and for the sector as a whole.