Personalisation Expert Panel

PEP logo

The Hampshire Personalisation Expert Panel (which we call PEP for short) is a project of SPECTRUM and comprises of a coalition of User Led Organisations and Carer Led Organisations, along with individual Disabled People and Carers, who are committed to the reform of adult social care and health care. The panel brings together a whole range of ‘experts by experience‘ who have a wealth of lived experience using services to draw from.

The PEP works in co-production with Hampshire Adult Services to design services and policies – which means the meaningful involvement of Service Users and Carers from the very beginning of designing a project, through the delivery and implementation stage, to evaluating the outcomes of the project.

A picture of two people at our annual PEP conference

The PEP has also empowered a number of individual users and carers to seek other opportunities and they have taken on employment, education, and other positions of responsibility.

The PEP is funded by Hampshire Adult Services, and we also work with the local Clinical Commissioning Groups in Hampshire. The PEP has also worked at a national level with Think Local Act Personal, the Department of Health, and the Law Commission.

Get involved

The PEP is primarily aimed at people who use services in Hampshire, although we have close links with colleagues in Southampton and Portsmouth.

We have our meetings monthly (usually on the second Friday of each month). Meetings are held in Winchester, or by video link using Zoom.

You can also get involved from your own home. We realise that some people find it difficult to attend meetings for a variety of reasons. So, we are planning to do more work online in future.

If you are interested in getting involved, or if you have any questions, please contact us on 023 8020 2625 or email to: [email protected]

What is the PEP and what does it do?

The Personalisation Expert Panel is a reference group for service users and carers who live or work in Hampshire and would like to work in partnership with Hampshire County Council on improving existing services and developing new services, particularly in the area of social care.

Where are meetings held and how often?

Meetings are normally held on the 2nd Friday of every month in Winchester between 10.30am and 1pm. A light lunch is available after the meeting. Reasonable travel expenses are reimbursed and other expenses can be covered, in most circumstances. In addition, an additional attendance fee of £75 per meeting is available upon request.

What do I have to be Expert in?

We use the term ‘Expert’ to recognise the fact that Disabled People and Carers have a great deal of lived experience of using services and experiencing a wide range of barriers within society. This experience, knowledge and expertise is invaluable to Hampshire County Council in helping them know whether the services they provide are meeting the outcomes for their residents. It also helps them when designing new services.

Is it just a talking shop?

No. As well as the monthly meetings, PEP members are strongly encouraged to get involved in more specific pieces of work with Hampshire County Council. Examples of this, might be advising on how information is presented, testing out a new website, sitting on a smaller working group to develop new policies or projects. We encourage members to get involved in what interests them, and that will be different for each individual.

Will I get support when I first join?

Members of the PEP are very friendly and welcoming, however we offer a range of support for people when they first join the PEP. You are encouraged to come along to a meeting just to get a feel for how it works and what issues get discussed. We will then suggest you meet up with one or two of the PEP members to go through a short induction process. This will give you more information on the PEP, familiarise yourself with some of the jargon we use, and give you time to ask any questions you may have. We will also check whether you need any information in another format, such as in large print, easy read or in audio format. Some people also like to have a PEP mentor for the first few meetings who they can ask questions of. Other support is available on request.

Are meetings public?

The PEP aims to be open and transparent. We are funded by Hampshire County Council, however the PEP is facilitated by SPECTRUM Centre for Independent Living, a Disabled People’s organisation. The PEP was founded by a range of service users and carers in 2008, and we set the agenda and decide who to invite to meetings. Recently, members of the PEP have invited members of local health services to meetings to discuss the integration of health and social care.

All our agendas and minutes of our meetings are available on this website.

How do I find out more information?

Please contact the PEP chair, Robert Droy, by email at [email protected] or Call SPECTRUM Centre for Independent Living on 02380 330 982 and ask to leave a message.

Further information

If you want to find out more about what we do, you can read or download the notes and agenda from our monthly meetings:

January to June 2015 PEP Jan-June 2015

2013 – 2014 PEP 2013-14

2011 – 2012 PEP 2011-12

2010 PEP 2010

You can also read the Terms of Reference for the Personalisation Expert Panel here: PEP Terms of Reference

What people say about the PEP

The PEP is a great way of being able to have your say on how services are working for you. I feel listened to at the meetings and I feel more confident. (Individual PEP member)

Carers often get a raw deal. I hope my involvement with the PEP will help other carers and myself. (Carers representative on the PEP)

With social care and health care changing so much, I think it’s important that we are involved in how it will all work. (PEP member)

For me, the PEP is a reference point for our management team to know what we need to take into account for our strategies. Our commissioning process has strong user involvement and the PEP has helped us to get there: as far as Disabled People are concerned, it represents high quality engagement. (Senior Community Development Officer, Hampshire County Council)